Privacy Policy

At SJPropertyManagementNE your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and our registration with the Information Commissioner’s Office (ICO).

We manage personal data responsibly and only use it for purposes necessary for providing property management services.

SJPropertyManagementNELTD, Clervaux Terrace, Jarrow, NE32 5UP, Company number 16736990, ICO ZC000562. sjproperties01@icloud.com|, 07368 310723, sjpropertymanagement.co.uk

What Information We Collect: We may collect and process the following types of personal data:Tenants & Applicants: Full name, contact details, date of birth, employment status, references, bank details, ID documents, credit history, tenancy agreements, maintenance requests.Landlords: Contact details, bank details, property ownership documentation, contractual agreements.Contractors & Suppliers: Business name, contact information, insurance documents, bank details for payments.Website Users: IP address, browser type, cookies, contact form data (if submitted). How We Collect Your Information Directly from you via email, phone, website contact forms, tenancy or management applications.Through referencing agencies or credit check providers.From third parties, such as previous landlords, employers, or contractors.5. Why We Collect Your Data (Legal Bases)We only collect personal data where we have a lawful basis under the UK GDPR, including:Contractual necessity – to provide property management services (e.g., managing tenancies, collecting rent).Legal obligations – to comply with relevant laws, e.g. tenancy deposit regulations, right to rent checks.Legitimate interests – to manage our business, improve our services, and communicate with clients.Consent – where required (e.g., for marketing communications).6. How We Use Your DataWe may use your data to: Manage property lettings and tenancy agreements.Carry out referencing and credit checks. Handle maintenance and repair requests.Process payments and refunds. Comply with legal obligations (e.g., HMRC, tenancy deposit schemes).Communicate with you about your tenancy or services. Who We Share Your Data With. We only share your information when necessary and with: Referencing or credit check agencies. Maintenance contractors and service providers. Tenancy deposit schemes.Legal advisors or regulatory bodies. HMRC or law enforcement (where required by law). Our property management software and cloud providers. All third parties are required to handle your data in accordance with data protection laws.8. How We Store Your Data. Your data is securely stored using password-protected systems, encrypted databases, and secure cloud storage providers. We implement appropriate technical and organisational measures to safeguard your data.9. How Long We Keep Your Data. We retain your personal data only as long as necessary to fulfil our legal and contractual obligations. For example: Tenancy records – up to 6 years after the tenancy ends.Financial transactions – up to 7 years for HMRC compliance.Marketing consent – until you withdraw consent.10. Your Rights - Under UK GDPR, you have rights regarding your personal data: Right to access – request a copy of your personal data.Right to rectification – correct inaccurate or incomplete data. Right to erasure – request deletion of your data (where applicable). Right to restrict processing – in certain circumstances. Right to data portability – transfer your data to another provider. Right to object – to processing or direct marketing. Right to lodge a complaint with the ICO: https://ico.org.uk/To exercise your rights, please contact us at: [sjpropeties01@icloud.com .Cookies and Website Tracking - Our website may use cookies to improve your browsing experience and collect anonymous usage data. You can manage your cookie preferences in your browser settings. We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.Need Help or Have Questions? If you have any questions about this Privacy Policy or how we handle your data, contact us at: sjproperties01@icloud.com, 07895 470348, Clervaux Terrace, NE32 5UP